Shipping Policy

Dorea Pte Ltd attempts to ship all orders within 2 business days of receipt. Order processing and shipment confirmation notices, including order tracking details, are sent to all customers.

If an order is undeliverable for any reason, the courier will leave the necessary contact details to schedule a second delivery attempt. If a second delivery attempt is not scheduled within 4 days of the original delivery date, the order will be returned to the distribution centre and a delivery fee will be charged. Until all delivery charges have been paid, no future orders will be accepted.

Dorea Pte Ltd shall not be held liable for any damages to any product resulting from misuse. Therefore, it is the sole responsibility of the customer to read all product instructions carefully, to use the product strictly for the purpose it was designed for, and to ensure that the product is used in a safe and reasonable manner.

International Orders:

Import taxes:
Government regulations regarding international trade may vary. You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.

Declaration of Value and Product Description:
Due to International laws, Dorea Pte Ltd states the full value of your order on the shipping label, minus the shipping charge.